Frequently Asked Questions

EMDR (Eye Movement Desensitization and Reprocessing) is a psychotherapy approach that helps people heal from trauma and other distressing life experiences. CloudEMDR provides digital tools to facilitate EMDR therapy sessions.

There are two ways to use CloudEMDR with a client over a video call. You can share your screen (free but client sees controls) or use a remote session (Pro feature with better quality). Learn more in our video call guide.

Remote sessions are a Pro feature that allows you to send your client a link where they only see the moving dot, while you control everything from your interface. This provides smoother animations and eliminates distractions. See our remote session setup guide.

CloudEMDR has two modes: EMDR Dot Mode (default) and Stroop Test. You can adjust speed, size, colors, sounds, and animation types. Learn about all controls in our detailed guide.

CloudEMDR works with any video calling platform including Zoom, Skype, Google Meet, Microsoft Teams, and others. You can either share your screen or use remote sessions.

CloudEMDR offers various sound options to accompany the visual stimulation. Pro users get access to 5 different sound options, while free users have basic sound functionality.

CloudEMDR offers different dot movement patterns including linear movement and other animation types. Pro users get access to 4 different animation types for varied therapeutic approaches.

Yes, we offer special pricing for non-profits and educational institutions. Please contact us to discuss your specific needs.

Team accounts offer centralized billing, user management, and dedicated support. This makes it easier to manage multiple therapists under one umbrella.

The basic version of CloudEMDR is free, this is to make it accessible for anyone.

However, it’s still expensive to run. If you want to support us and get value out of this, please consider becoming a pro member. Pro Members can host unlimited Remote Sessions, get 24/7 premium support and can have a say in what features we’ll develop next. You can sign up to become a pro member here, we really appreciate it.

Learn more about CloudEMDR Pro

With our basic version, you can do a video call with CloudEMDR by sharing your screen. This is nice, but has a few downsides: the animation isn’t always smooth for the client and they can get distracted by seeing the controls.

With CloudEMDR pro, you can do Remote Sessions: You send the client a link that they can go to and then you can control everything they see. This way the animations and sound will be of the best quality and the client won’t be distracted by your controls. This is what that looks like for the therapist:

The client will only see the dot moving, no controls, nothing.

On top of that, Pro members get 5 sound options, 4 dot animation types and 24/7 premium support. Pro also helps to support the development of CloudEMDR.

Subscribe to CloudEMDR Pro

Yes, any time.

Yes, we offer discounts. Please contact us.

Yes! While remote sessions are a key feature of CloudEMDR Pro, there are several additional features that enhance your EMDR therapy practice beyond remote sessions.

Enhanced Sound Options

Pro members get access to 5 different sound options (compared to just 1 in the free version). These sounds are carefully designed to complement the visual bilateral stimulation and can be used to enhance the therapeutic experience. The variety allows you to choose sounds that work best for different clients and session types, whether you’re conducting in-person sessions, screen-sharing sessions, or remote sessions.

Multiple Animation Patterns

Pro members have access to 7+ animation patterns (compared to only 2 in the free version). These diverse movement patterns give you more flexibility to tailor the bilateral stimulation to your client’s needs. Different animation types can create different therapeutic effects, and having more options allows you to customize sessions more effectively. Whether you need smooth, flowing movements or more structured patterns, you’ll have the variety to find what works best for each client.

Stroop Test

Pro members get access to the Stroop Test, an additional therapeutic tool that’s not available in the free version. The Stroop Test is another effective way to tax the working memory during EMDR therapy sessions. It presents 16 words in different colors and works great for remote sessions, including when clients are using mobile devices. The Stroop Test offers multiple languages (English, Dutch, Norwegian, and more) and provides a different type of bilateral stimulation that can be valuable for certain clients and session types.

Custom Backgrounds

Pro members can upload custom backgrounds to personalize the therapy environment. This feature allows you to create a more tailored experience for your clients, whether you want to use calming imagery, client-specific backgrounds, or other visual elements that enhance the therapeutic setting.

24/7 Premium Support

Pro members receive 24/7 premium support with priority response times. This means you have access to expert assistance whenever you need help with setup, troubleshooting, feature questions, or any technical issues. Whether you’re preparing for a session, experiencing a technical problem, or want guidance on best practices, the premium support team is available to help ensure your practice runs smoothly.

Smooth Animation Quality

While free users experience poor animation and sound quality (especially during screen-sharing sessions), Pro members get 100% smooth movements for their clients. This ensures that the bilateral stimulation is delivered at the highest quality, which is crucial for effective EMDR therapy.

Ongoing Development

Pro membership also supports the ongoing development of CloudEMDR, meaning you’ll have access to new features and improvements as they’re released. Pro members often get early access to new capabilities, and your subscription helps fund the continued enhancement of the platform.

Absolutely! CloudEMDR Pro offers significant value even if you primarily conduct sessions using screen-sharing or in-person setups. While remote sessions are a powerful feature, there are many other benefits that make Pro valuable for therapists who use different session formats.

Enhanced Features for Screen-Sharing Sessions

If you’re using screen-sharing for video calls with clients, Pro membership significantly improves your experience:

More Animation Options

Pro gives you access to 7+ animation patterns (compared to just 2 in the free version). This variety allows you to better customize the bilateral stimulation for each client. Different clients respond differently to various movement patterns, and having more options means you can find the perfect animation style for each therapeutic session.

Expanded Sound Library

With 5 sound options available to Pro members (vs. 1 in the free version), you have much more flexibility to choose audio that complements the visual stimulation and supports your client’s therapeutic goals. Different sounds can enhance different types of sessions, and having multiple options allows you to experiment and find what works best.

Stroop Test for Variety

The Stroop Test feature, exclusive to Pro members, offers an alternative form of bilateral stimulation that can be particularly effective for certain clients. It works excellently in screen-sharing scenarios and provides variety when you want to change up the stimulation type during or between sessions.

Custom Backgrounds

The ability to upload custom backgrounds allows you to create a more personalized and professional presentation during screen-sharing sessions. This can help create the right therapeutic environment and make sessions feel more tailored to your practice and your clients.

Better Quality and Professionalism

Even in screen-sharing mode, Pro membership provides better quality animations and sounds. The improved quality ensures that your clients receive the best possible bilateral stimulation experience, which is essential for effective EMDR therapy.

Premium Support When You Need It

Having 24/7 premium support is valuable regardless of how you conduct sessions. Whether you’re setting up for a screen-sharing session, troubleshooting an issue before a client appointment, or seeking guidance on using features effectively, having access to responsive support can save time and reduce stress.

Supporting Development and Sustainability

By subscribing to Pro, you’re directly supporting the development and maintenance of CloudEMDR. This ensures that the platform continues to improve, receives regular updates, and remains available for the EMDR therapy community. Your subscription helps fund new features, security updates, and ongoing platform improvements that benefit all users.

Future-Proofing Your Practice

Pro membership gives you access to new features as they’re developed. If your practice evolves to include remote sessions in the future, or if new features are added that would benefit your screen-sharing sessions, you’ll already have access to everything CloudEMDR Pro has to offer.

In summary, Pro membership provides substantial value through enhanced features, better quality, professional support, and the ability to customize sessions more effectively—all of which are valuable whether you’re using remote sessions, screen-sharing, or in-person setups.

The basic version of CloudEMDR is free, this is to make it accessible for anyone. However, it’s still expensive to run. If you want to support us and get value out of this, please consider becoming a pro member. Pro Members can host unlimited Remote Sessions, get 24/7 premium support, have 5 sound options, multiple dot animations, and can have a say in what features we’ll develop next. You can sign up to become a pro member here, we really appreciate it.

Subscribe to CloudEMDR Pro

Learn more about CloudEMDR Pro

It’s very common to forget your password, so we’ve made it super easy to reset your password in a secure way.

1. Click here or go to https://cloudemdr.com/reset-password
2. Type in your email address in the email address field. (Note: this should be the email address you use to log in to CloudEMDR)
3. Click Send Password Reset Email
4. You will now receive an e-mail with instructions to reset your password. If you don’t receive an email, it means that the email you entered was not associated with a CloudEMDR account.

After you have reset your password, your previous password won’t be usable.

Great, you’ve received a coupon from someone. This will give you a discount on the CloudEMDR Pro subscription.

This video explains how to use a coupon:

When you’re doing a Remote Session with CloudEMDR, it’s often desirable for your clients to see you while they are doing the therapy.

This is currently possible with Zoom.

1. In Zoom, ask your client to go to Meeting
2. And then select Keep on Top. This will make sure that the video call stays on top of CloudEMDR.

This is what that menu looks like:

This is a video that you can share with your clients to explain how to do this:

You can share the link to the video with your clients: https://bit.ly/37dXLBu

How can I see my clients while they’re doing the therapy?

When you’re doing a Remote Session with CloudEMDR, it’s often desirable for you to see your clients while they are doing the therapy.

This is currently possible with Zoom.

1. In Zoom, go to Meeting
2. And then select Keep on Top. This will make sure that the video call stays on top of CloudEMDR.

This is what that menu looks like:

This video explains how to use CloudEMDR with Skype.

Do you have to have Skype for Business to do this?

No, it works with all versions of Skype.

I’m using Skype but I don’t see a screen sharing option.

Skype only shows the screen sharing option when somebody has joined the call.

This video walks through both ways of using Zoom and CloudEMDR:

As said in the video, the best way to use Zoom and CloudEMDR is with remote sessions, click here to read more about that.

How can my clients see me while they’re doing the therapy?

1. While you’re having the call, ask your client to go to Meeting
2. And then select Keep on Top. This will make sure that the video call stays on top of CloudEMDR.

Learn more about it here

Microsoft Teams works great with CloudEMDR. You can use CloudEMDR with Microsoft Teams in two ways: by sharing your screen (free) or by using remote sessions (Pro feature, recommended).

Option 1: Screen Sharing (Free)

This method is free and works with any Microsoft Teams account. The client will see your controls during the session.

Step-by-step instructions for screen sharing:

1. Start or join a Microsoft Teams meeting with your client
2. Open CloudEMDR in your web browser (go to CloudEMDR.com)
3. Sign in to CloudEMDR if you haven’t already
4. Set up your EMDR session - configure your dot settings, speed, size, and other controls
5. In Microsoft Teams, click the Share button (usually in the meeting controls at the bottom)
6. Select “Share Screen” or choose the browser window/tab where CloudEMDR is open
7. Start your EMDR session in CloudEMDR - your client will see the moving dot on their screen
8. Control the session using CloudEMDR controls - note that your client will see these controls

Tips for screen sharing with Microsoft Teams:

• Make sure your browser window is large enough for the client to see clearly
• Consider using full-screen mode in your browser for a better view
• Test your audio settings if you’re using sound options
• Your client will see your controls, which may be distracting for them

Option 2: Remote Sessions (Pro - Recommended)

Remote sessions provide the best experience with high-quality animations and your clients won’t see your controls. This requires CloudEMDR Pro.

Step-by-step instructions for remote sessions:

1. Start or join a Microsoft Teams meeting with your client
2. Open CloudEMDR in your web browser (go to CloudEMDR.com)
3. Sign in to your CloudEMDR Pro account
4. Click “Start A Remote Session” in the top right of CloudEMDR
5. Configure your EMDR settings on the left side - you’ll see the controls panel
6. Copy the session URL that appears on the right side - click the Copy button next to the link
7. Send the URL to your client via Microsoft Teams chat or email
8. Ask your client to open the URL in their browser and click Start Session
9. Once your client is connected, they’ll see the moving dot in full screen on their device
10. Control the session from your controls panel - your client will only see the moving dot, not your controls

Benefits of remote sessions with Microsoft Teams:

• High-quality animations - smooth, professional bilateral stimulation
• Client focus - clients only see the moving dot, not distracting controls
• Flexible setup - works with any video call platform, including Microsoft Teams
• Better experience - optimized for remote EMDR therapy

Common questions

Do I need a specific Microsoft Teams plan?

No, screen sharing works with any Microsoft Teams account (free or paid). Remote sessions work with any video call platform, including Microsoft Teams.

Can I use Microsoft Teams with CloudEMDR on mobile?

Remote sessions work great on mobile devices - your client can access the remote session URL on their phone or tablet while you conduct the video call through Microsoft Teams on your computer.

What if my client has trouble connecting to the remote session?

Make sure your client:

• Has a stable internet connection
• Opens the URL in a modern web browser (Chrome, Firefox, Safari, or Edge)
• Allows pop-ups if prompted
• Has JavaScript enabled in their browser

If issues persist, you can use screen sharing as a backup option, or contact CloudEMDR support at support@cloudemdr.com for assistance.

Google Meet works great with CloudEMDR. You can use CloudEMDR with Google Meet in two ways: by sharing your screen (free) or by using remote sessions (Pro feature, recommended).

Option 1: Screen Sharing (Free)

This method is free and works with any Google Meet account. The client will see your controls during the session.

Step-by-step instructions for screen sharing:

1. Start or join a Google Meet with your client
2. Open CloudEMDR in your web browser (go to CloudEMDR.com)
3. Sign in to CloudEMDR if you haven’t already
4. Set up your EMDR session - configure your dot settings, speed, size, and other controls
5. In Google Meet, click the Present now button (usually in the bottom-right corner)
6. Choose “A tab” and select the browser tab where CloudEMDR is open, or select “Your entire screen”
7. Click “Share” to start sharing
8. Start your EMDR session in CloudEMDR - your client will see the moving dot on their screen
9. Control the session using CloudEMDR controls - note that your client will see these controls

Tips for screen sharing with Google Meet:

• Sharing a specific tab often provides better quality than sharing your entire screen
• Make sure your browser window is large enough for the client to see clearly
• Consider using full-screen mode in your browser for a better view
• Test your audio settings if you’re using sound options
• Your client will see your controls, which may be distracting for them

Option 2: Remote Sessions (Pro - Recommended)

Remote sessions provide the best experience with high-quality animations and your clients won’t see your controls. This requires CloudEMDR Pro.

Step-by-step instructions for remote sessions:

1. Start or join a Google Meet with your client
2. Open CloudEMDR in your web browser (go to CloudEMDR.com)
3. Sign in to your CloudEMDR Pro account
4. Click “Start A Remote Session” in the top right of CloudEMDR
5. Configure your EMDR settings on the left side - you’ll see the controls panel
6. Copy the session URL that appears on the right side - click the Copy button next to the link
7. Send the URL to your client via Google Meet chat or email
8. Ask your client to open the URL in their browser and click Start Session
9. Once your client is connected, they’ll see the moving dot in full screen on their device
10. Control the session from your controls panel - your client will only see the moving dot, not your controls

Benefits of remote sessions with Google Meet:

• High-quality animations - smooth, professional bilateral stimulation
• Client focus - clients only see the moving dot, not distracting controls
• Flexible setup - works with any video call platform, including Google Meet
• Better experience - optimized for remote EMDR therapy

Common questions

Do I need a specific Google Meet plan?

No, screen sharing works with any Google Meet account (free Google accounts or Google Workspace). Remote sessions work with any video call platform, including Google Meet.

Can I use Google Meet with CloudEMDR on mobile?

Remote sessions work great on mobile devices - your client can access the remote session URL on their phone or tablet while you conduct the video call through Google Meet on your computer.

What if my client has trouble connecting to the remote session?

Make sure your client:

• Has a stable internet connection
• Opens the URL in a modern web browser (Chrome, Firefox, Safari, or Edge)
• Allows pop-ups if prompted
• Has JavaScript enabled in their browser

If issues persist, you can use screen sharing as a backup option, or contact CloudEMDR support at support@cloudemdr.com for assistance.

Can I share audio through Google Meet while using CloudEMDR?

Yes, when using screen sharing, you can share audio by selecting “Share tab audio” when choosing to share a tab. However, for the best audio experience with CloudEMDR’s sound options, remote sessions are recommended as they provide better audio quality for your clients.

Yes! CloudEMDR works great for group therapy sessions. You can have up to 50 participants in a single group session.

How it works

1. Start your CloudEMDR session and set up your bilateral stimulation
2. Share the session link with all group participants via your video platform’s chat
3. Everyone clicks the link to join the synchronized bilateral stimulation
4. You control everything from your CloudEMDR interface while maintaining video contact

Important to know

• Synchronized experience: All participants see the same dot movement at the same time - this is actually perfect for group therapy as it creates a unified experience
• Works with any paid account: You don’t need a special group therapy plan
• Up to 50 people: If you can have a video call with that many people, CloudEMDR will work
• Best for calming exercises: Slower dot movements work particularly well for group sessions

Best practices

• Make sure everyone is in a comfortable, private space
• Ensure all participants have good audio quality
• Verify stable internet connections
• Test the setup with a small group first
• Share the CloudEMDR link in your video platform’s chat for easy access

Real success story

“It worked amazingly!! I had 11 clients online in the group and everyone was able to get on without any freezing!” - Brandi Edgerton, Licensed Therapist

Perfect for group therapy, supervision sessions, or teaching others how to use CloudEMDR!