Preparing Your Client for a Remote Session

A little preparation helps a remote session run smoothly. Here’s what to share with your client beforehand.

What to tell your client

• Find a private, comfortable space where they won’t be interrupted.
• Use headphones, so the bilateral sound moves clearly from ear to ear.
• Open the link you send them and press Start Session when they’re ready.
• Keep the video call visible on top of CloudEMDR so you can still see each other. Here’s how.

Do a quick tech test

Spend about five minutes before the first session checking the basics: send the link, have your client open it and press Start Session, and confirm they can see the dot and hear the sound clearly.

Agree on a backup plan

Connections sometimes drop. Agree in advance on what you’ll do if that happens — for example, reconnecting the video call and starting a new session link, or continuing by phone.

For the full setup, see how to set up a remote session, or work through our remote EMDR session checklist.